External Circular: Customer Experience Maturity guidelines- V1- Reminder
29 Sep 2025
Reference: CIR-2025-00000164
To: All Health Professionals, Health Facilities, Insurance companies and payers within the jurisdiction of Dubai Heath Authority –Dubai:
Greetings!
Kindly find the attached the external circular # 0595 concerning:
Customer Experience Maturity guidelines- V1
For your kind compliance & adherence as per the contained instructions.
Supportive Documents:
- Circular # 0595
- Guideline for Customer Journey Standards and Protocols across the healthcare sector in Dubai- Version 1.
Appendixes
With regards – Dubai Health Authority (DHA)
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